Terms & Conditions

1. About us & these terms

These terms apply to all clearance and waste-removal services provided by Clearance Traders, trading as [CONFIRM: legal entity — e.g. Clearance Traders Ltd / sole trader name] ("we", "us"), of [CONFIRM: trading/registered address]. By accepting a quote or booking a job with us, you ("the customer") agree to these terms. We are a registered upper-tier waste carrier (Environment Agency registration CBDU608292).

2. Quotes & pricing

• Quotes are free and based on the information, photos or description you provide. They are valid for 30 days unless stated otherwise.
• Our price reflects the volume of items, access, and any items requiring special disposal (such as fridges, freezers, mattresses or large electricals), which we will identify where possible before starting.
• If, on arrival, the job is materially larger or different from what was described (significantly more items, restricted access, or items not previously mentioned), we will agree any revised price with you before continuing. We will not increase the price without your agreement.
• We do not add hidden charges. Any extras will always be discussed and agreed with you first.

3. Booking & payment

• A booking is confirmed once we have agreed a date and price with you. We may request a deposit for larger jobs; if so, the balance is due on completion.
• We accept payment by bank transfer / card / cash — confirm methods. Invoices are payable within 7 days unless agreed otherwise.
• We reserve the right to charge interest on overdue accounts in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

4. Access & your responsibilities

• You confirm you are the owner of the items to be cleared, or are authorised to instruct their removal (for example as an executor, landlord or agent).
• You are responsible for providing safe, lawful access to the property and reasonable parking for our vehicle. Permit or parking costs we incur may be added with your prior agreement.
• Please remove and keep safe anything you wish to retain — including documents, keys, money, jewellery and items of sentimental or financial value — before we start. See clause 6.

5. What we cannot remove

For safety and legal reasons we cannot remove hazardous materials, including but not limited to: asbestos, chemicals, fuels, gas bottles, paints in bulk, clinical or medical waste, and certain other regulated items. If such items are present, we will tell you and can advise on specialist disposal.

6. Valuables & items of sentimental value

We take care, but once we have begun a clearance we treat all items present as cleared unless you have set them aside or identified them to us beforehand. We strongly recommend you remove valuables and sentimental items in advance. We cannot be held responsible for items disposed of where they were not separated or pointed out to us before work began.

7. Waste, recycling & duty of care

We dispose of waste lawfully through licensed and permitted routes, and reuse, recycle or donate items wherever possible. As a registered waste carrier we can provide a Waste Transfer Note for the materials we remove; please ask if you would like one for your records. Title to, and risk in, items passes to us once they are loaded onto our vehicle, except where the law provides otherwise.

8. Your right to cancel (consumers)

If you are a consumer and you booked away from our business premises (for example by phone, online or at your home), you have the right to cancel within 14 days of booking, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason.

To cancel, simply tell us (by phone, WhatsApp or email at [email protected]) before the 14 days end. If you have asked us to start the work within the 14-day period and then cancel, we may charge for work already carried out up to the point of cancellation. This does not affect your statutory rights.

9. Cancellation & rescheduling by either party

Outside the statutory cancellation period, please give us as much notice as possible if you need to rearrange. We may charge a reasonable fee for cancellations made at very short notice or for wasted journeys where we cannot gain agreed access. We may cancel or reschedule due to circumstances beyond our control (such as severe weather or vehicle breakdown) and will offer you the earliest alternative.

10. Liability

• We will carry out our services with reasonable care and skill.
• CONFIRM insurance: e.g. "We hold public liability insurance." Any claim for damage caused by us should be reported to us promptly, in writing, within 7 days.
• We are not liable for: pre-existing damage; damage that is an unavoidable result of clearing or removing items through restricted access; or items you asked us to remove that turn out to be valuable or sentimental but were not identified to us beforehand.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. For consumers, your statutory rights under the Consumer Rights Act 2015 are not affected.
• To the extent permitted by law, our total liability for any job is limited to the price paid for that job.

11. Complaints

We want you to be happy with our work. If something isn't right, please contact us at [email protected] or 07354 336593 and we will do our best to resolve it promptly and fairly.

12. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.